We take care of your customer returns
Returns are an issue for every online retailer, and some sectors more than others.
Returns or reverse logistics are an opportunity for a brand to showcase excellent customer service, reducing customer churn while improving customer retention. Autofulfil can take care of this for you.
What happens to your returns is up to you…whether re-stocked, clearance sale or disposal. The Autofulfil team will follow your preferred course of action.
The Autofulfil Return Process:
- Receipt of Goods: Returned goods are received at our warehouse in Ireland via the return address that you provide your customers for unwanted products or orders.
- Quality Assessment of Returned Products: Each product is individually inspected to evaluate resale condition of the product before re-stocking.
- Packing & Re-Stock: Those products that have passed return inspection process are booked back into your inventory via our WMS.
- Failure: Our Customer Care team will contact you when products do not meet re-stocking criteria. Images are shared to determine next best action.
- Pre-assembly of kits
- Sourcing custom packaging or materials
- Promotional material inserts
- Presentation / branded packaging
- Box assembly
- Assembling kits for monthly subscriptions
- Promotional campaigns
- Re-packaging product
Signed, sealed, delivered across multiple industries
We work with businesses of all sizes, at all stages of growth. We are a plug and go solution for hands-off fulfilment so you can focus on everything else.
The industries and businesses we help service vary greatly, but our care and attention to detail is a constant. We want every business we work with to be successful and sustainable.
Our flexible model means we can always quickly adapt and give you the peace of mind that, as your fulfilment partner, we will take care of the everyday and the extraordinary. 10,000 orders suddenly needed? Your supplier mixed up 5,000 hampers? Don’t worry, we’re on it.
Education
Education supplies, such as materials for schools, colleges, universities even exam boards.
Our Order Fulfilment Partners
Integrate quickly with any leading eCommerce platform. Get setup in less than 24 hours.
Our Services
Inbound Inventory & Storage
Autofulfil specialises in eCommerce order fulfilment for fast-moving consumer brands.
3PL Order Processing & Fulfilment
When your inventory is stocked at our warehouse, Autofulfil is ready to process your customers’ orders.
eCommerce Pick & Pack
Order fulfillment is the process that takes place from receipt of a customer order through to delivery.
eCommerce Kitting & Assembly
Autofulfil offers a range of eCommerce kitting solutions and assembly for our customers.
Value Added Services
Autofulfil is not just a supply chain partner but rather an extension of your company and, your brand.
Customer Care
Our customer care services relate to 3PL storage, fulfilment, pick and pack, kitting and shipping.
Bespoke Fulfilment
To find out more about our bespoke fulfilment solutions click below and speak to us today.