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eCommerce Returns

We take care of your customer returns

Returns are an issue for every online retailer, and some sectors more than others.
Returns or reverse logistics are an opportunity for a brand to showcase excellent customer service, reducing customer churn while improving customer retention. Autofulfil can take care of this for you.

What happens to your returns is up to you…whether re-stocked, clearance sale or disposal. The Autofulfil team will follow your preferred course of action.

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Use our online pricing calculator to find your custom solution.

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The Autofulfil Return Process:

 

  • Receipt of Goods: Returned goods are received at our warehouse in Ireland via the return address that you provide your customers for unwanted products or orders.
  • Quality Assessment of Returned Products: Each product is individually inspected to evaluate resale condition of the product before re-stocking.
  • Packing & Re-Stock: Those products that have passed return inspection process are booked back into your inventory via our WMS.
  • Failure: Our Customer Care team will contact you when products do not meet re-stocking criteria. Images are shared to determine next best action.
  • Pre-assembly of kits
  • Sourcing custom packaging or materials
  • Promotional material inserts
  • Presentation / branded packaging
  • Box assembly
  • Assembling kits for monthly subscriptions
  • Promotional campaigns
  • Re-packaging product

<b>Signed, sealed, delivered across multiple industries</b>

Signed, sealed, delivered across multiple industries

We work with businesses of all sizes, at all stages of growth. We are a plug and go solution for hands-off fulfilment so you can focus on everything else.

The industries and businesses we help service vary greatly, but our care and attention to detail is a constant. We want every business we work with to be successful and sustainable. 

Our flexible model means we can always quickly adapt and give you the peace of mind that, as your fulfilment partner, we will take care of the everyday and the extraordinary. 10,000 orders suddenly needed? Your supplier mixed up 5,000 hampers? Don’t worry, we’re on it.

Education

Education

Education supplies, such as materials for schools, colleges, universities even exam boards.

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Supplements & Vitamins

Supplements & Vitamins

Health related products sell to just about every demographic and our services aim to make that process easier.

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Beauty & Cosmetics

Beauty & Cosmetics

eCommerce has enabled beauty and skincare brands to sell direct-to-consumer like never before.

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Our Order Fulfilment Partners

Integrate quickly with any leading eCommerce platform. Get setup in less than 24 hours.

We have been using Autofulfil since 2017. Autofulfil is incredibly professional - from receiving stock from our suppliers to dispatching customer orders quickly and efficiently. Any queries are addressed and answered within the hour and Autofulfil staff are polite & helpful. Outsourcing our fulfilment for our business was a tricky but smart decision. It has enabled us to work on selecting the best brands for our customers and manage suppliers to get the best prices & range of products. As a result we have more time to develop our website and grow our business, knowing that our fulfilment is in safe hands with Autofulfil.

Susan Crowe - Managing Director smarterhomes.com

Elivar has been a customer of Autofulfil since 2016. We were looking for a trusted partner for our e-commerce fulfilment across Ireland, including an integration with the Shopify e-commerce platform. The Autofulfil team have worked well to deliver on their commitments and have been proactive in dealing with any issues that have arisen. We’d highly recommend Autofulfil to any e-commerce business looking for a streamlined fulfilment service.

Donal Elivar

I made the decision to move to Autofulfil in 2015 after 4 years of self-fulfilment. This enabled me to scale and focus on other aspects of my business. Our relationship and dynamic with the team is fantastic and they continue to cooperate with us as elements of the company develop and evolve. They go above and beyond for us.

Una

Our Services

Inbound Inventory & Storage

Inbound Inventory & Storage

Autofulfil specialises in eCommerce order fulfilment for fast-moving consumer brands.

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3PL Order Processing & Fulfilment

3PL Order Processing & Fulfilment

When your inventory is stocked at our warehouse, Autofulfil is ready to process your customers’ orders.

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eCommerce Pick & Pack

eCommerce Pick & Pack

Order fulfillment is the process that takes place from receipt of a customer order through to delivery.

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eCommerce Kitting & Assembly

eCommerce Kitting & Assembly

Autofulfil offers a range of eCommerce kitting solutions and assembly for our customers. 

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Value Added Services

Value Added Services

Autofulfil is not just a supply chain partner but rather an extension of your company and, your brand. 

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Customer Care

Customer Care

Our customer care services relate to 3PL storage, fulfilment, pick and pack, kitting and shipping.

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Bespoke Fulfilment

Bespoke Fulfilment

To find out more about our bespoke fulfilment solutions click below and speak to us today.

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