Returns Processing That Works
Before Autofulfil
A growing apparel brand had returns piling up. The old fulfillment partner offered no visibility and barely tracked the items.
They switched to Autofulfil.
The results
Now, every return is logged, barcoded, tracked, and resolved. They can view each item’s status in real time, inspect damaged goods via photo evidence, and mark refunds complete in seconds. Their support tickets dropped overnight, and their customer trust bounced right back.
eCommerce Returns Solutions
Returns management becomes time-consuming for eCommerce retailers. Not only that, it’s increasingly difficult to provide a good customer experience when order return volumes increase through your online store.
Autofulfil offers a simple alternative for eCommerce stores. With our returns management solutions, you can leave the entire process in the capable hands of our team and focus on what you do best.
Your returns process is crucial to success
According to data from Shopify, at least 62% of online customers expect the ability to do an exchange or get a refund for their online orders within 30 days of purchase.
The returns process for your eCommerce customers can make or break your customer loyalty and lifetime customer value. 84% of online customers would refuse to buy again from a retailer after a negative customer experience with returns management.
Choosing the right returns
management system
There are many ways your brand can choose to handle online returns, from exchanges and store credit to full refunds. In most cases, however, you’ll want your customers to send their unwanted items back to you to restock whenever possible. It’s important to find the best way of processing returns for your eCommerce business. Both for operational efficiency and customer satisfaction. For full control, many opt to keep returns management in house.
Doing this well requires significant investment in space, staff, training, and returns management software. Any compromise on these expensive and time-consuming factors can slow down the process and cause problems with customer refunds. Outsourcing your retail store product returns to an experienced fulfillment centre, like Autofulfil, can simplify existing returns processes for both your customers and your business. This means a more efficient process and positive experience for your customers, and more time for your team to focus on growing your brand.
Our returns process
Returns shouldn’t be a blind spot.
At Autofulfil, we treat returns with the same care and precision as outbound orders, because your customer’s experience doesn’t end at checkout.
Here’s how it works:
A Fully Transparent Returns Workflow
From the moment a return arrives, it’s logged in our system (ShipHero) and visible on your client portal. You can:
- Track return status (delivered, in review, completed).
- Filter by time period to view returns from the past week, month, or quarter.
- Click into any return to see who sent it, why it was returned, and which item it includes.
Smart Sorting & Inspections
Our team checks every item as it comes in:
- Resellable stock is clearly marked as “sellable” and returned to inventory
- Damaged or unfit stock is flagged and photographed, so you can see exactly why it’s not eligible for refund
- You can review images of returned items that were marked dirty, damaged, or incomplete
Complete Returns Visibility
You’re never left wondering:
- Returns marked “Warehouse Complete” mean our team has done their checks, and the ball’s in your court to process the refund
- When you’ve issued the refund on your end, you can update the return to “Complete”, and move on
- Shopify users can even process refunds directly through our return view, saving time and admin.
Customer Service Made Simpler
When your team knows what was returned, why, and in what condition, support tickets shrink. You can give fast, confident answers to customers without digging through emails or calling us for updates. And when customers feel heard, they come back.
Why Brands Choose Autofulfil for Returns:
Ready to grow?
Our efficient returns process can provide endless value to your brand, saving you time and lots of hassle. To get a quote or find out more, simply contact our team today.
