Your eCommerce returns strategy is crucial to success

According to data from Shopify, at least 62% of online shoppers expect the ability to do an exchange or get a refund for their online orders within 30 days of purchase.

The returns experience for your eCommerce customers can make or break your repeat business and lifetime customer value. 84% of online shoppers would refuse to buy again from a retailer after a negative returns experience.

ecommerce returns strategy
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There are many ways your brand can choose to handle eCommerce returns, from exchanges and store credit to full refunds. In most cases, however, you’ll want your customers to send their unwanted items back to you to restock whenever possible.

Outsourcing your returns processing to an experienced 3PL (third-party logistics) partner, like Autofulfil, can simplify the returns process for both your customers and your business. This means a more positive experience for your customers and more time for your team to focus on growing your brand.

Our eCommerce returns services

At Autofulfil, our returns process is custom-tailored to the unique returns policies of each of our clients.
All returns we receive that include a returns form are processed within one business day.
We send a packing slip that includes a returns form out with each order we fulfill that can be used by your customers to process returns according to your returns policy.
You may choose to set predetermined criteria for returns inspections, and when we should return your products back into stock, ship them back to you, or dispose of them. We can also share reference photos so you can decide what to do with each return on a case-by-case basis.
You work with your client to generate a return shipping label, and the product is returned by the customer to our warehouse with the returns form included in the package.
We can even offer custom services for returns restocking, such as cleaning, steaming, folding, repackaging, etc. if needed to ensure your returned products are sales-ready again.

Ready to grow?

Request a quote today and a fulfillment expert will contact you to answer your questions and provide you with a custom quote tailored to your unique business needs.