Your eCommerce returns strategy is crucial to success
According to data from Shopify, at least 62% of online shoppers expect the ability to do an exchange or get a refund for their online orders within 30 days of purchase.
The returns experience for your eCommerce customers can make or break your repeat business and lifetime customer value. 84% of online shoppers would refuse to buy again from a retailer after a negative returns experience.
There are many ways your brand can choose to handle eCommerce returns, from exchanges and store credit to full refunds. In most cases, however, you’ll want your customers to send their unwanted items back to you to restock whenever possible.
Outsourcing your returns processing to an experienced 3PL (third-party logistics) partner, like Autofulfil, can simplify the returns process for both your customers and your business. This means a more positive experience for your customers and more time for your team to focus on growing your brand.
Our eCommerce returns services
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